We booked a room in Rocky Mount, NC two weeks ago, checked in online a few hours before arrival, and still got turned away at the desk. The clerk said our room went to a Titanium member and told us to leave. Wouldn’t even try to find another room. Claimed she was the manager.
Never had this happen in decades of travel confirmed reservation, confirmed check-in, and still no room. What would you even do in that situation?
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