I planned my schedule specifically so my husband and I could visit the Capital One Landing lounge at LaGuardia Airport (LGA) before our flight, as it’s not something I get to do often.
When we arrived, we could clearly see guests inside and staff actively making drinks, but we were still turned away at the entrance and told the lounge had been closed all day. This was confusing because the app showed it as open, and earlier it even indicated walk-ins were being accepted with no wait.
I explained that I have a Capital One Venture X card and a confirmed flight later that day, but was still denied entry without any explanation beyond “we’re closed.”
After waiting on hold with customer support for a while, I was eventually told there was a private event taking place, which wasn’t communicated anywhere in advance. I was given a $50 credit as compensation, but the experience was still frustrating.
The lack of clear communication was the biggest issue. Multiple travelers were being turned away, and no one at the entrance provided any explanation at the time. It was especially disappointing since we had planned our day around the lounge visit and ended up having to spend several hours in the terminal instead.
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