Booked a perfect cabin in Gatlinburg through Capital One Travel months ago bunk beds, hot tub, game room, the works. It was supposed to be a surprise for my wife and kids. Fast forward to this week: I go to pull up the check-in info and find out the rental agency canceled the reservation weeks ago and refunded Capital One. Nobody told me.
Spent six hours on the phone getting bounced between Capital One, Hopper, and Evolve before they finally admitted it was canceled. Their “solution”? A Holiday Inn room for six people or a points refund plus 50k miles.
I had no choice but to rebook another cabin last minute for way more burned an extra 100k miles and $2k cash. Honestly feels like Capital One Travel can’t be trusted for anything beyond flights. If you’re booking a vacation rental, double check everything
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