I booked 4 tickets for my family and me from SEA to LFW and originally paid for Premium Economy. However, one of the legs ended up being in Economy, which I assumed was an error and thought I could resolve it later with the airline.
Two days after booking, I checked again and saw that the same itinerary was still available in Premium Economy at the same price I originally paid, so I was confused about the downgrade.
On the day of travel, I paid for an upgrade at the business counter for flight KL2275 in LFW. At check-in, we were told the ticket was not valid as originally processed and the booking was reverted back to the original fare. The upgrade cost was $644 per ticket for 4 tickets, but I misunderstood at the time and thought it was the total amount.
Afterwards, I contacted Air France and KLM multiple times and submitted several case requests, but the refund was rejected. The response stated that the charge was considered a commercial gesture at the airport and therefore not refundable or convertible into cash under their policy.
Has anyone dealt with something similar? Is there any realistic way to escalate this or recover the upgrade cost in cases like this, or is this usually final once they classify it as a goodwill upgrade?
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