A British Airways flight attendant, Jennifer Clifford—who had served the airline since 1983—won a disability discrimination case after being dismissed in late 2022 due to anxiety and depression that left her unable to fly. An employment tribunal ruled that BA failed to provide reasonable adjustments, rejecting her request for a phased return or suitable permanent ground-based role, and instead offered only a demotion or temporary duties. The tribunal found this amounted to unfair dismissal and disability discrimination, noting that her long service and the stress caused by commuting and delayed grievance handling were not sufficiently accounted for by the airline.
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