Flew ATH→LHR→BOS and the BA agent at check-in told everyone with roller bags that nothing could go in the cabin because the flight was “full.” No gate-check option you had to fully check your bag. I asked what I’m supposed to do with my laptop since I had no other bag. She said “no problem, I’ll put a fragile sticker on it.”
Boarding comes… and half the overhead bins are empty except for coats. People did bring rollers. Bins maybe 40% full.
Fast-forward to BOS: laptop is destroyed. Go to baggage services, they say go upstairs. Upstairs says call the 1-800 number. The number hangs up on you if you say you want to file a claim. They push me to the website. Website doesn’t work.
Agent finally gets someone on the phone by yelling at the IVR. That person says the claims website is down for maintenance for 48 hours and no one not even them can log anything.
Manager then gives me the weird “I know who you are, this is a small city” line. What?
I literally told them not to check the laptop. They didn’t care. And now BA doesn’t even have a functioning system to report damage.
I’m done with them. Delta may be pricier, but at least they own their mistakes and actually help you.
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