Booked what was listed as a partner offer and it turned into a complete bait and switch. The photos showed a partial ocean view and a large 400+ sqft room. When I checked in, the hotel showed me what they actually received from Booking, which was a courtyard king.
If I wanted the room I thought I booked, I had to pay over $400 more at check in.
Booking support has been basically useless. Messages and calls just end with them blaming the hotel and passing it back and forth.
Red flags I noticed after the fact:
My first booking was immediately canceled, then I had to rebook at a $115 higher price
The partner name was “Hong Kong Sanwow Technology CO., Limited,” which clearly is not the hotel
Lesson learned. Be really careful with these partner offers.
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