Booked an overseas apartment through Booking.com for €1760. Had to pre pay to secure it.
Out of nowhere we get an email saying the booking was cancelled. No real explanation.
It’s now been two weeks of back and forth trying to get our money back. They keep saying we’ll “100% get a refund” but every call or email just leads to more requests. Bank statements. Proof of payment. Same info repeated over and over.
We’ve had 7 phone calls and sent 10 emails. Now they’re asking for a police report number, but still won’t clearly explain what actually happened. It feels like something went wrong on their end with the property, but no one will say it.
We’re down about $3000 AUD, still need to find new accommodation, and just getting the runaround.
They’re fine when nothing goes wrong. The moment it does, it’s chaos.
Has anyone actually gotten through something like this and received their refund without losing their mind?
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