Rented from Avis in Kansas City and chose the cheaper “mystery vehicle” option. At the counter the agent just asked if I was ok with an EV. I said sure. No discussion of upgrades, no new price quoted, nothing.
Returned the car and once I was at the airport I got the e receipt with an extra upgrade charge.
Called and was told I “upgraded from XX to YY class.” I absolutely did not. I didn’t add insurance, car seat, toll tag, nothing. The agent literally just asked for my insurance provider and reminded me to return the car above 70% charge.
Support emailed back after 10 days saying I selected a different vehicle. I’ve now disputed it with Amex.
It wasn’t even about the amount. It’s the fact I never authorized an upgrade. Makes me wonder how many people never check their final receipt, especially on business trips.
Has anyone else had this happen with Avis mystery bookings? Do agents get commission on “upgrades”?
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