Hawaiian lost my wife’s suitcase on a mainland trip. It didn’t show up until weeks later, long after we were home.
Instead of relaxing at the resort and wearing the outfits she bought specifically for the trip, we spent a big chunk of the vacation shopping for clothes, washing stuff, sitting on hold with baggage services, and dealing with repeated misinformation from different employees.
I saved all receipts, filed the claim, and we were reimbursed for the clothing purchases. So they did follow through on that part.
When I first opened the claim, the rep even suggested I could ask the adjuster about additional compensation for the hassle. After reimbursement came through, I followed up asking for some miles or a voucher given how messy the whole thing was. No response.
I’ve been Pualani Gold for years and generally loyal, so the silence is frustrating.
At this point do I keep pushing for goodwill miles? Escalate somewhere else? Or just accept that reimbursement is where it ends?
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