I recently flew from Bangalore to Vietnam with Vietjet and had a very poor experience, mainly at the check-in counter.
The staff member at the counter informed us that Vietjet does not provide automatic seat allocation and claimed that we were required to pay extra to select seats. This was confusing and misleading. We were traveling with another couple who had already completed check-in, so we contacted them and confirmed they had not paid any additional fees and still received seats without extra cost.
When we questioned this, the staff became uncooperative and eventually assigned us seats far apart, even though there were still empty seats available on the flight. The overall interaction felt unfair and unprofessional.
While I understand that seat assignments can be random without payment, being told that payment was mandatory when it was not appears to be incorrect and concerning.
Looking for thoughts from others who have experienced similar situations with Vietjet or advice on how to handle such cases in the future.
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