My husband and I were traveling from Pittsburgh to Istanbul. We were originally booked on United, but because of weather-related disruptions, we missed our connection at Dulles (IAD). We had each checked a bag from PIT to IST, and United rebooked us on a direct Turkish Airlines flight from Dulles to Istanbul.
When we arrived at the Turkish Airlines desk at IAD, the agent told us we had to pay $472 for our checked bags or we would not receive our boarding passes. Since we had no other option, we paid the fee.
After arriving in Istanbul, we checked our AirTags and discovered that both of our bags were still sitting at the gate in Dulles. We filed a baggage claim yesterday in Istanbul, but nothing seems to have happened since then. According to the AirTags, three separate flights have departed from that gate, yet our bags haven't moved.
My husband is in Istanbul for a work meeting and needs the professional clothing packed in his suitcase. I just want our belongings returned.
Does anyone have suggestions on how to get someone to take action? Turkish Airlines won't provide a way to contact the IAD desk directly. United has been polite and helpful, unlike our experience with Turkish Airlines, but they've told us there's nothing they can do.
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