I had an expensive package shipped via FedEx with “Direct Signature Required.” I was out of town at the time, so I could not have signed for it, and I still have not received the package.
The delivery proof is inconsistent. The “photo proof” is only a door tag, not the actual package. Later, FedEx provided conflicting records: one showing no signature available, and another showing a scribbled signature under my name that appears to have been forged by the delivery driver.
I submitted all of this to American Express along with travel records, but my dispute was denied on the basis that the package was “clearly delivered.” They relied on the version of the FedEx record showing the scribbled signature.
After the denial, I contacted FedEx directly again, and they sent an additional proof-of-delivery document stating that no signature was actually available, even though the package is still marked as delivered.
Has anyone successfully gotten American Express to reopen or reverse a dispute in a situation where the carrier’s delivery records were inconsistent or possibly falsified?
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