Platinum Pro member here, and I’m starting to feel like the value of the AAdvantage program has dropped quite a bit.
I was checking in for my first vacation of the year when I noticed all my seats had been changed from Main Cabin Extra (red seats) to Premium seats (green), including a shift from aisle to window.
I called the AAdvantage desk to ask why this happened. I was told that if the airline decides a seat is needed, they can move you. When I asked why I wasn’t moved to another Main Cabin Extra seat instead, I was told that seat changes are handled at the airport.
I also asked why my AAdvantage status didn’t seem to factor into the decision, especially since my travel companion is Gold and was not moved. The response was that status is not considered in these decisions.
On top of that, I noticed my complimentary upgrade request only appeared at check-in instead of the usual 72-hour window, which seems to reduce the usefulness of one of the advertised perks.
Overall, it feels like several key benefits are not really being applied in practice the way they are promoted.
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