When someone at that level says they’re walking, that’s not nothing.
It sounds like you went into the changes willing to give them a shot. Assigned seats, maybe easier for family trips, less boarding chaos. On paper it made sense.
But if you’re paying for extended legroom and still fighting for overhead bin space, and FAs won’t let common sense seat swaps happen, that’s frustrating fast. Especially when you’ve built years of loyalty around how things used to work.
The part that really stings is calling customer service and feeling like you’re the problem for expecting perks to continue. That’s where airlines lose people.
At some point it just becomes another airline with fewer differentiators. And when that happens, route network and schedule usually win.
Sounds like the breakup was coming for a while.
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