I had a very frustrating experience with Alaska Airlines and their loyalty program. I booked award tickets for my brother-in-law’s parents to travel from Australia to India, and everything was confirmed without any issues.
However, when they arrived at the airport, they were told the tickets had been cancelled the day before. I never received any notification, no email, call, or message. My account was in good standing, and there were no warnings about any problem.
When I contacted the airline, they claimed the tickets were voided due to suspected unauthorized use of my account, which is incorrect since I personally made the booking. The support response was unhelpful and dismissive, and I was told to wait until business hours to speak with the appropriate department, leaving my family stranded with no immediate solution.
While I understand that booking for people with different last names or international itineraries might raise flags, these were immediate family members and I could provide proof if needed.
What is most concerning is the lack of communication and timing. The tickets were cancelled less than 24 hours before departure, with no attempt to contact me beforehand and no urgent support available at the airport.
I am now trying to understand if I violated any rules by booking tickets for family members and what rights I have in this situation. Any advice would be appreciated.
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