We were flying from Hanoi to Istanbul via Thai airways booked via Trip.com and my wife received her luggage damaged like in the photos. 1 wheel is missing and the other damaged. We reported it at the Istanbul airport immediately, but they just gave us an incident number (damage report) and said that they informed the airlines, they also said we need to send a separate email just to be sure, which I did. The airlines responded that they are not responsible as we haven't booked directly through them. I also filed a baggage claim within 7 days on their website with all the information they need but haven't heard from them for about 20 days now. The luggage was worth about 30$ but it was our first time using it and it doesn't feel right that they break it and dismiss it so easily. Is there something we can do? Thanks
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