We booked seats with extra legroom (about €180 per seat) on KLM around a month in advance specifically because it’s a long-haul flight and I’m tall.
Less than 24 hours before departure, our seats were reassigned to regular seats at the back of the plane without any clear explanation.
We contacted customer service, but they said they can’t change it and advised us to speak with airport staff at check-in instead.
Has anyone dealt with something similar on KLM?
Is there any realistic chance of getting extra legroom seats back at check-in or the gate?
What’s the best way to ask staff about it to improve our chances?
If not, what kind of compensation is typically reasonable for paid seat selection that wasn’t delivered?
We’re quite frustrated since this was a paid upgrade booked in advance.
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