After having a generally positive experience with Air India over the past 2 to 3 years, I decided to book an international trip from Mumbai to Chicago via Delhi. I usually prefer other airlines like Singapore Airlines or Etihad for long-haul routes, but I chose Air India this time.
I recently received a notification that my September-end flight has been rescheduled, and instead of Chicago, the final destination is now San Francisco, which is on the opposite side of the United States. This change means I would now have to cover the cost of getting from San Francisco to Chicago on my own, which is extremely expensive, with business class fares on that route costing nearly half of what I originally paid for my India to Chicago ticket.
While I understand that airlines can face operational issues, this solution feels unreasonable and puts the burden on the customer. I’m disappointed with how this has been handled and feel that customer service is not being prioritized. At this point, I regret trusting Air India for international travel and will likely avoid them in the future.
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