We flew with Air France last August from Japan to the UK with our one-year-old, and they lost our pushchair on the outbound journey.
I reported it immediately in the baggage hall and opened a missing baggage claim. After hearing nothing for a couple of days, I contacted Air France support via WhatsApp because we urgently needed a replacement. They advised us to buy a reasonably priced pushchair and claim reimbursement later, which we did.
After months of waiting, I finally got a response in December saying they would not reimburse the replacement because it did not match their policy. I followed up again on WhatsApp, and they advised me to submit a formal lost baggage compensation claim instead.
That claim was then submitted and I waited again. Now, in mid-April, I’ve been told they are not obligated to reimburse because the claim was made in January.
At this point, I’m extremely frustrated. I have full records of all claims and WhatsApp conversations, but the process feels like a loop of delays and rejections.
Has anyone successfully escalated something like this with Air France, or is it just a case of submitting yet another claim and waiting months again?
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