I recently flew from Boston to Paris on a Delta-operated flight, but I booked the ticket directly through the Air France website. Both the original ticket and a paid seat upgrade I purchased a day before departure were charged by Air France.
When I arrived at the airport, Delta informed me that the flight was completely full and my upgrade could not be honored. I asked Delta about getting a refund, but they told me I needed to contact Air France since the upgrade was purchased through them.
After arriving, I submitted a refund request to Air France. It has now been around two months, and every time I follow up, they close the case and tell me to contact Delta instead.
From my perspective, this shouldn’t be my responsibility to sort out between the two airlines. I paid Air France directly for a service that was never provided. Refusing to refund it at this point feels completely unfair.
If anyone here has dealt with something similar or knows how to escalate this properly, I’d really appreciate the advice.
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