After sailing four times with Virgin Voyages, there are a few things that really stand out as needing improvement.
Reservations are a major frustration. It feels outdated to still wait in line after boarding, especially when you already have a reservation. It gets even worse when you have to queue behind walk-ins just to check in. A better system would be separate lines or host stations for reservations and walk-ins. Even as someone who usually sails Rockstar and secures bookings in advance, the process still feels inefficient.
Cabin quality is another issue. There are too many poorly located rooms, including blocked balconies, awkward upgrade outcomes, and cabins placed in noisy or undesirable spots like under the Manor, pool, or gym. Even some higher-tier suites have questionable placement, which is disappointing.
The show system could also be improved. Instead of requiring guests to line up well in advance, it would be more efficient to reserve through the app and arrive closer to showtime. Since capacity is known, enforcing reservations or penalizing no-shows could help manage attendance better.
Overall, I still enjoy Virgin Voyages and plan to sail again, but these are some areas that could definitely be refined. Curious to hear what others think or would add.
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