Had a frustrating situation with Aer Lingus recently. Our original itinerary was JFK → Manchester → Dublin with a 7:00 pm departure. While we were driving to the airport we suddenly got an email saying we were moved to a 5:00 pm direct flight to Dublin. We never requested that change.
We arrived at JFK around 4 pm thinking we were still fine for the original flight, but they told us the gate was already closed and that we were “late.” Even after showing the original confirmation.
After waiting a while we found out there had been disruptions earlier and it looked like our seats may have been given to passengers from a delayed British Airways flight. In the end they rebooked us on a direct flight the next day and covered a hotel near JFK.
The annoying part is we lost a prepaid hotel night in Dublin and missed a museum reservation. Aer Lingus denied reimbursement and said they don’t cover prebooked accommodations.
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