I booked a single-ticket itinerary through American Airlines: BGO → HEL → ORD → DFW.
When my Bergen to Helsinki flight, operated by Finnair, was disrupted, my entire itinerary fell apart and I couldn't get a clear answer about how I was supposed to get home. Worried about missing the rest of my journey, I ended up purchasing my own replacement ticket for roughly $200 to keep my trip on track.
After returning home, I contacted American Airlines to request reimbursement. Their response was essentially to take the matter up with Finnair, arguing that since the disruption involved a Finnair-operated segment, Finnair was responsible for the additional expenses.
The frustrating part is that I booked the entire itinerary through American, spent hours trying to sort everything out during the disruption, and now both airlines seem to be shifting responsibility to each other.
Has anyone successfully obtained reimbursement in a situation like this, or am I about to get trapped in endless airline finger-pointing?
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