while boarding american airlines flight aa704 from charlotte to frankfurt, we ran into a concerning issue with our seats.
we were traveling in business class with advantage status and had checked in online about 23 hours before the flight. when we scanned our boarding passes at the gate, the system flagged us and directed us to speak with a gate agent.
we were then told that we no longer had assigned seats and that they were in the process of being given to a standby passenger who was already waiting nearby. fortunately, the agent reinstated our seats, but it was clear that if we had boarded later, we might have lost them entirely.
this is the first time we have experienced something like this despite frequent travel. it raises questions about whether checking in online is enough, or if getting a paper boarding pass or checking in at the airport helps prevent this kind of issue.
curious if others have experienced similar situations or have insight into how to avoid it.
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