I’ve been flying Southwest for over 20 years and usually do everything properly as a “Customer of Size.” I always buy an extra seat in advance and also select specific seating (window and middle in an extra legroom row) to make travel easier due to my medical condition and need for wheelchair assistance.
I have multiple upcoming flights booked, and I specifically chose and paid for a consistent seat setup (4A/4B) across my trips.
When I checked my upcoming flight for this Saturday, I noticed that one of my assigned seats had been removed. I still have 4B, but 4A is now unassigned and will only be given at check-in. However, that exact seat combination is no longer available.
I contacted Southwest customer service, but they couldn’t explain why my seat assignment changed. They also said the only remaining similar seating option is in a different row (22), which doesn’t work for my needs.
There are still other seat pairs available, but I was told I would need to accept less suitable seating or pay a fare difference to change flights.
This is frustrating because I carefully planned and paid for specific seating arrangements to avoid accessibility and comfort issues. I’m worried about how this will affect my upcoming travel.
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