John and Rosemary Kaasa from Atlanta dropped $22,000 on a luxury European river cruise they hoped would mark a fresh start after a health scare instead, it turned into a nightmare. With broken ACs during a heatwave, leaking ceilings, and a virus spreading through the cabins, the couple spent most of the trip sick and miserable. Their bronchitis diagnosis was the final straw. Viking’s first offer? A $1,000 cruise credit. Only after going to the media did the company agree to a proper settlement.
This hit home I’ve had a few close calls with pricey trips gone sideways. Anyone else had a luxury travel plan fall apart like this? Did travel insurance save you, or did you have to escalate things? Share your hard-earned lessons might help someone else avoid the same mistake.
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