Saw a rough travel experience someone shared flying Salt Lake City → Honolulu on Hawaiian Airlines over Presidents’ Day.
The flight was scheduled to depart at 8:00 AM, but after boarding passengers were told there was an engine issue. Throughout the day, ground staff reportedly kept saying the plane would depart later that evening, so many passengers didn’t rebook with other airlines.
According to the post, the technician didn’t arrive until around 9 PM, the crew timed out twice during the delay, and after about 14 hours the flight was finally cancelled around 10 PM.
By that point the only option offered was a next-day connecting flight via Alaska Airlines, which completely disrupted the traveler’s plans.
They also mentioned it took three separate calls to get a refund processed since the flights were booked separately. When they later complained to Hawaiian Airlines, the response reportedly said that because the flight was canceled, no additional compensation would be provided.
Overall they described the biggest issue as poor communication and delay management during the day-long disruption.
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