In-flight WiFi is no longer a luxury; for many travelers, it’s essential. Whether it’s replying to emails, attending remote meetings, or simply streaming a favorite show, passengers now expect reliable connectivity, even at 35,000 feet.
United Airlines offers WiFi on most of its aircraft, both domestic and international. But the cost, performance, and value can vary depending on the flight, route, and subscription type. This guide breaks down United Airlines WiFi pricing, plan structures, speed, and compatibility so travelers can make informed decisions before they fly.
What Is United Airlines WiFi?
United Airlines equips the majority of its fleet with in-flight WiFi. The technology is either satellite-based or air-to-ground, depending on the aircraft and route.
The primary WiFi providers include:
- Panasonic Avionics: Used for wide-body international aircraft like the Boeing 777 and 787.
- Viasat: Installed on select Airbus A319/A320 aircraft and newer Boeing 737s.
- Gogo: Air-to-ground service used on domestic narrow-body jets.
- Thales: Installed on select international long-haul aircraft.
Passengers can access United’s WiFi via the “United_Wi-Fi” network once the aircraft reaches cruising altitude. All access and purchases are made through unitedwifi.com.
How Much Does United Airlines WiFi Cost?
Is United WiFi Free?
WiFi on United is not generally free, but there are some exceptions:
- T-Mobile Customers: United has partnered with T-Mobile to offer free in-flight WiFi on most domestic and some short-haul international flights to eligible subscribers.
- Messaging: On some flights, passengers can send free text messages via WhatsApp, iMessage, and Messenger. This does not include browsing or video.
What Are the Standard WiFi Pricing Options on United?
United’s WiFi costs are route-dependent. Pricing also varies by MileagePlus membership status.
| Route Type | Price Range | Connection Type |
| U.S. Domestic | $8 – $10 | Air-to-ground or satellite |
| Short-haul International | $10 – $15 | Satellite |
| Long-haul International | $15 – $23 | Satellite |
| Day Pass (via app) | From $16+ | Varies by route |
- MileagePlus Discounts: Members often receive $2-$4 off per flight.
- Promo Codes: Occasionally issued for compensation or promotions.
These rates apply per device. Multi-device access requires separate purchases or a subscription plan.
Are WiFi Subscriptions Available with United Airlines?
What Are United WiFi Monthly and Annual Subscription Plans?
Frequent flyers can save with monthly or annual WiFi subscriptions, available via MileagePlus accounts.
| Region | Monthly Cost | Annual Cost |
| North and Central America | $49 | $539 |
| Global Coverage | $69 | $689 |
- Subscriptions are tied to a passenger’s MileagePlus account.
- Only one device can be used at a time per subscription.
- Subscriptions auto-renew unless canceled manually.
This model works best for business travelers or frequent flyers who cross multiple time zones or routes regularly.
How Do You Buy WiFi on United Flights?
WiFi cannot be pre-purchased for all flights, but the process is straightforward:
- Connect to the “United_Wi-Fi” network after takeoff.
- Go to unitedwifi.com via browser.
- Choose from hourly, flight-pass, or subscription options.
- Pay with credit card, MileagePlus miles, or promo code.
On select routes, passes may also be available for pre-purchase via the United app.
How Fast Is United Airlines WiFi?
Speed varies depending on the provider and aircraft model.
- Domestic flights (Viasat or Gogo): 5-10 Mbps typical download speed.
- International long-haul (Panasonic or Thales): 1-5 Mbps.
- Upload speeds: Usually capped around 1 Mbps or lower.
Factors impacting speed include:
- Number of active users
- Aircraft type
- Network congestion
- Satellite handoff zones
Streaming platforms like Netflix or YouTube may not function consistently unless using Viasat-equipped aircraft.
What Devices Can Connect to United WiFi?
United’s WiFi supports:
- Smartphones (iOS, Android)
- Tablets
- Laptops
Unsupported devices include:
- Smart TVs
- Gaming consoles
- VPN services (limited reliability)
Each pass typically supports one device at a time unless a user switches manually or buys a multi-device subscription. Streaming is possible on Viasat-enabled flights but not guaranteed on all routes.
Which United Airlines Planes Have WiFi?
WiFi availability depends on aircraft model and retrofit status.
| Aircraft Type | Provider | Route Coverage |
| Boeing 737, 757, 767, 777 | Panasonic, Thales | Domestic and International |
| Airbus A319, A320 | Viasat, Gogo | U.S. and North America |
| Boeing 787 Dreamliner | Panasonic | Long-haul International |
Most United mainline aircraft offer WiFi. Regional jets (like CRJ-200) often lack connectivity. Availability is visible during booking and in the United app before boarding.
Is United Airlines WiFi Worth It?
The value of WiFi on United depends on usage and expectations.
| Activity | Performance |
| Email and browsing | Reliable |
| Messaging | Free or low-data |
| Video streaming | Limited success |
| VPN or video calls | Not recommended |
- For basic productivity or messaging: the cost is justified.
- For streaming or video conferencing: performance can be inconsistent.
- Frequent travelers benefit most from monthly or annual subscriptions.
Compared to Delta (free WiFi on most domestic flights) or JetBlue (always free), United’s paid model is more costly but offers broader international access.
How Does United Airlines WiFi Compare to Other Airlines?
| Airline | Average Price | Streaming Allowed | Messaging | Subscriptions |
| United Airlines | $8-$23 | Partial | Yes | Yes |
| Delta Airlines | Free (domestic) | Yes | Yes | No |
| American Airlines | $10+ | Yes | No | Yes |
| JetBlue | Free | Yes | Yes | No |
United offers one of the most extensive subscription programs but falls behind in terms of complimentary access and speed when compared to JetBlue and Delta.
Common Issues with United WiFi and Troubleshooting Tips
Travelers may encounter occasional problems with connectivity. Common complaints include:
- WiFi not activating after payment: Clear cache or restart browser.
- Device authentication failure: Switch device or log out of previous sessions.
- Slow or no service: Request a refund post-flight via United’s customer care.
- Promo code not working: Double-check expiration or eligibility requirements.
If the WiFi fails to work entirely after payment, United usually issues a refund if contacted with the flight details and order receipt.
FAQs About United Airlines WiFi
Can I use a VPN with United WiFi?
VPNs work intermittently depending on the provider and bandwidth. Expect lower speeds or dropped connections.
Do WiFi subscriptions work on other airlines?
No. United WiFi subscriptions are exclusive to United and do not apply to partner airlines or Star Alliance carriers.
Can I stream Netflix or YouTube during flight?
Only Viasat-enabled aircraft offer reliable streaming. Most other providers restrict bandwidth-heavy services.
How do I request a refund for failed WiFi?
Visit United’s customer service portal and provide your flight number, email, and order confirmation. Refunds are typically processed within 7-10 days.