Had a successful AviationADR determination last year against Ryanair. Award was £350 per passenger for 3 passengers, so £1,050 total.
In November I received just £350.
I raised it multiple times through the ADR portal. They kept saying they’d ask Ryanair for proof of payment, then eventually told me although the decision is binding, they have no power to enforce it.
Tried going directly to Ryanair. Live Chat tells me to submit an online complaint. I submit the complaint, it gets closed with a generic response telling me to contact Live Chat. Live Chat says the complaint is still processing, even though it’s marked resolved. Now they’ve permanently closed it saying they “cannot help.”
They keep sending the same copy paste message about waiting 14 to 20 working days for payment confirmation, even though I’ve explained multiple times that I only received a partial payment and no email confirmation.
Has anyone successfully enforced an ADR decision against Ryanair? Is small claims / letter before action basically the only path left?
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