Last month I was on a 16 hour LAX to HKG flight in Premium Plus. A few hours in, I took one bite of the ravioli they served and immediately had a severe anaphylactic reaction. Trouble breathing, dizziness, violent vomiting. I had an epipen and meds with me and managed it onboard. There was a doctor on the flight and the crew handled everything really well. No complaints at all about the onboard staff.
The problem has been United corporate.
I’m just trying to find out what was in that meal. Ingredients would be ideal, but honestly I’d settle for just the menu name or description. Knowing what triggered it matters because my last reaction before this was about 7 years ago. If it’s something I already know I’m allergic to, fine. If not, I need to get tested.
United has flat out refused to give me anything. Not ingredients. Not a menu description. Not even the name of the dish. Customer service and Executive Solutions both say they “don’t have access” to meal info and can’t provide details. One rep even said they can’t determine whether the reaction was caused by the food, which is wild given symptoms started about 30 seconds after one bite.
I’m having a really hard time believing United doesn’t have records of what meals were served on a past flight, at least at the menu level. This feels more like legal stonewalling than reality.
Has anyone actually managed to get meal info from United after the fact? Or does anyone happen to know what the westbound transpacific Premium Plus ravioli dish usually is? Not looking for compensation, just trying to figure out what almost landed me in real trouble.
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