Just had a frustrating experience with Southwest.
Booked basic fare for me and my two kids. At check-in, seats were assigned and somehow my 4-year-old ended up 12 rows in front of me while my other kid and I were in the back of the plane.
Tried calling support but sat on hold for about 30 minutes before giving up.
On top of that, my wife’s ticket (booked with points) was put on standby even though there were still empty seats on the plane. There were about 5 people on standby while they were still trying to sell the remaining seats.
Honestly this will probably be my last time flying Southwest.
0