I requested a stay that had a non-refundable policy and it was accepted. After booking, I realized they don’t take payment through Booking.com. They’re asking for a direct bank transfer and want me to sign a separate contract off-platform.
I’m not comfortable with that, so I asked to cancel. Haven’t heard back yet.
Since I haven’t paid anything and haven’t signed their separate contract, can they actually enforce the cancellation fee? Or am I still on the hook because I agreed to a non-refundable rate?
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