Someone claims they spent ~$200 K with Marriott but their account got flagged because complaints made up 9% of their total stays. Their issues were serious car dinged by valet, dirty room with hair and even a found sex toy, a bed-type downgrade despite a guarantee, mold, and a hotel refusing to honor elite breakfast because they said it wasn’t a “resort,” even though “Resort” was in the name.
Feels wild — guest loyalty should matter more than counting complaints. Maybe Marriott’s starting to treat frequent complainers like a liability instead of a customer.
0