Stayed at a five-star hotel with my family and after checkout they told us they were keeping the $200 deposit due to the condition of the room.
They sent a video showing coffee spilled everywhere, peanut butter smeared on the windows, and stuff all over the floor. We can say with 100% certainty we did not leave the room like that. It honestly looks like a completely different stay.
The hotel is sticking to their story and says the lock log shows no one else entered the room. I asked about hallway cameras but haven’t gotten a response yet.
Not sure where to go from here. Has anyone dealt with something like this before or had success disputing it?
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