Had one of the worst airline experiences I’ve ever dealt with flying Frontier.
We got to the airport more than two hours early with golf clubs. The bag desk told us to carry them through TSA and take them to the gate. TSA immediately said that wasn’t allowed and sent us back. When we returned to the bag desk… the Frontier staff who told us that had completely disappeared.
I ran through TSA again to try to explain things at the gate while my partner waited with the clubs. When I finally got there they tried to charge me $100 for my backpack (which I’ve flown with dozens of times). I paid just to avoid delaying the flight… and then they told me the flight had been canceled.
Later found out the flight actually left on time and I was marked as “late.”
Customer service eventually refunded the bag fee after several calls, but the whole thing was a mess. And the return trip wasn’t much better either.
Honestly one of the strangest airline experiences I’ve had.
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