After a disrupted Ryanair flight last year, I had to pay for some basic expenses like a hotel, transport, and food overnight. Nothing excessive, just normal costs you’d expect to be reimbursed after a disruption.
I submitted the receipts multiple times, opened several support tickets, waited in long chat queues, and even spent over an hour trying to get through on the phone. Each time I had to repeat the same explanation and resend the same documents.
Eventually I escalated the issue to AviationADR, and they ruled in my favour.
But even after that decision, Ryanair still hasn’t paid. Their responses have also been contradictory. While the case was with ADR they kept saying the matter was being handled there. But once ADR ruled in my favour, Ryanair said they couldn’t process reimbursements based on decisions from an external authority.
Some of my tickets were also closed without the issue actually being resolved.
The amount of money involved isn’t huge, just a few basic disruption expenses. But after months of delays, repeated submissions, long queues, and inconsistent responses, it feels like the process is designed to make people give up.
At this point I’m seriously considering filing a small claims case and documenting the whole situation.
Has anyone here dealt with something similar with Ryanair? Did they ignore an ADR ruling in your case, and is going to court the next logical step?
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