Had my March 1 business class flight to Asia cancelled. Rebooked for March 4. That got cancelled too.
Spent two days constantly opening live chats. I’m Gold so I get agents fast, but three of them kept saying there were no options. I could literally see seats available. They kept pushing refund or another Qatar flight that clearly wasn’t realistic.
On my fourth serious attempt, I pushed back. I’m EU based, so I reminded them I’m entitled to rerouting, not just a refund. She first resisted, then admitted it doesn’t have to be on a oneworld airline, just same departure and destination.
Found alternatives myself, including Singapore Airlines. Sent them over. In the end, they booked me on two different airlines, one Star Alliance, one non alliance, leaving today.
Point is, don’t give up. They’ll say nothing is available. Keep trying.
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