I always use digital check in because I like picking a top floor room away from the elevator. Lately though, I’ll select a room in the app and then show up and be assigned something completely different.
This has happened a few times now.
For context, I’m Diamond and stay 30 plus nights a year for work. So I’m just confused why the room I chose isn’t being honored.
Is there some internal reason hotels override digital selections? Inventory changes? Upgrades? Genuinely curious what’s going on.
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