I recently took a 9 hour international flight in business class that I booked using 140k miles. I was traveling alone and was hoping to actually sleep using the lie flat seat.
About 20 minutes after takeoff, my seat suddenly reclined completely on its own without me touching anything. When I called a flight attendant, they initially suggested I might have pressed something by mistake.
But the same thing kept happening every 15 to 20 minutes for about five hours. The seat would randomly move from upright to fully flat without any input. Eventually one of the crew members saw it happen and confirmed it seemed like a technical issue. Unfortunately there were no other business class seats available, so I had to deal with it for most of the flight.
About two hours before landing the seat stopped moving, but then it was stuck upright and wouldn’t recline at all for the rest of the flight.
After the trip I contacted customer service, and the compensation they offered was 8,000 miles. When I called back to ask about it, they said that was their final offer.
Considering the business class seat was basically unusable for most of a long flight, I’m wondering if that compensation is really reasonable.
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