Missed a connection at IAD over Christmas due to a mechanical delay. United rebooked me for the next morning. I texted the United line to confirm my bag was rerouted and they said it was on the next flight, just not scanned yet.
Got to my destination. Bag never showed up.
Fast forward two months and I’m still in baggage claim purgatory. Every few weeks they ask for more documentation. First a list. Then receipts. Then a spreadsheet with details. Now they’re asking for IDs and credit card numbers of people who bought me Christmas gifts that were in the bag, and to separate which items were gifts vs things I purchased myself.
That feels wildly invasive.
I’ve already submitted my ID, receipts where I have them, and as much documentation as possible. Some stuff was years old or gifts, so obviously I don’t have every receipt on hand.
Has anyone dealt with this level of scrutiny on a lost bag claim? Is this normal or are they just trying to wear me down? At what point do you escalate or go the small claims route?
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