When United first launched Polaris back in 2016, it made headlines. Lie-flat seats, Saks bedding, a dessert cart, it felt like United was finally ready to compete with global carriers. Fast forward to 2026, and the airline is making another big bet: Polaris Studio, a new “business class-plus” product debuting on the Boeing 787-9 Dreamliners out of San Francisco.
So, what exactly does this mean for flyers? And more importantly, how does this new cabin affect upgrades, mileage redemptions, and the SFO experience? Let’s break it down.
What Is Polaris Studio?
Polaris Studio is a hybrid between business and first class. Located in the bulkhead rows, these eight suites are 25% larger than standard Polaris seats and come with sliding privacy doors. Think of it as United’s version of JetBlue’s Mint Studio or American’s Flagship Suite.
The hard product is designed to stand out:
- 27-inch 4K screen (the largest in the U.S. market).
- Ottoman “buddy seat” with a seatbelt, so a partner can join for dining or work.
- Wireless charging and Bluetooth audio, alongside multiple power outlets.
- Velvet throw pillow and hoodie-style pajamas exclusive to Studio passengers.
And yes, there’s caviar service. United is introducing a caviar amuse-bouche with Laurent-Perrier Rosé just for Studio passengers, plus a specialty snack box after dessert.
Where Will Polaris Studio Launch?
United has confirmed that the first aircraft will be based in San Francisco, its Pacific gateway. The launch routes:
- SFO–Singapore (SIN): United’s flagship ultra-long-haul, clocking over 17 hours.
- SFO–London Heathrow (LHR): A premium-heavy business route with strong demand.
Additional Dreamliners will join the fleet through 2027, with SFO being the first hub to see consistent Studio service. Other hubs like Newark and Houston will follow later, but SFO flyers get first dibs.
How Will It Affect Upgrades and Miles?
This is where things get tricky. United hasn’t released final rules yet, but based on conversations with frequent flyers and leaks from launch events:
- MileagePlus upgrades may not apply directly to Studio. Expect them to price as a separate fare bucket, not just a bulkhead Polaris seat.
- Global Services flyers may get first access or waived fees. For everyone else, cash upcharges are likely.
- PlusPoints upgrades could still move you from Premium Plus into standard Polaris, but Studio may require a special tier.
The Bigger Picture: United’s Consistency Problem
While the hardware looks impressive, veteran flyers are cautious. When Polaris launched, service was elevated, course-by-course dining, wine flights, dessert carts. But over time, cost cuts eroded the soft product.
As one 1K put it in a recent forum thread: “United trains us to expect disappointment. New product launches look great on day one, but six months later, you’re left with the same ravioli and inconsistent service.”
The concern is real: even with doors and caviar, inconsistent service delivery could undermine the Studio experience. That’s why many frequent flyers say United’s real challenge isn’t the seat, but the crew training and catering follow-through.
Should You Pay for Polaris Studio?
If you’re flying ultra-long-haul routes like SFO–SIN, the extra privacy and space could be worth it, especially if you’re working or traveling with a partner. For solo business travelers on SFO–LHR, it’s more of a luxury splurge.
But if United repeats its “Polaris slide”, introducing a premium product only to claw back amenities later, then Studio risks becoming an expensive version of the same experience.
Final Thoughts
United Polaris Studio at SFO is a bold move. The suite with doors, the caviar service, and the bigger screen finally put United in line with Asian and Middle Eastern competitors. But the real test will be whether United can deliver consistently on the soft product: service, catering, and lounge experience.
For now, if you’re booking SFO–Singapore or SFO–London in early 2026, keep an eye on Studio availability. And if you’re hoping to upgrade with miles? Be prepared for restrictions, or a hefty cash copay.
Want real-world upgrade data and launch updates? Join our United Flyers Forum, where travelers share live reports from SFO–SIN, SFO–LHR, and beyond.
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