When I first booked a flight with Play Airlines from Reykjavik to Berlin, my expectations were cautiously optimistic. I’ve flown dozens of budget carriers over the years, some delivered far more than I paid for, others far less. Play Airlines, a relatively new name in European aviation, has sparked interest due to its eye-catching fares and bright red fleet based in Iceland. But how does it truly compare with established low-cost carriers like Ryanair or even national airlines like Icelandair?
In this comprehensive review, I’ll share my first-hand experiences with Play Airlines and break down the facts you need to decide if it’s worth booking your next budget trip with them.
What is Play Airlines?
Play Airlines is a low-cost carrier headquartered in Reykjavík, Iceland. The airline was founded in 2019 and began commercial operations in June 2021. Its business model mirrors that of ultra-low-cost carriers: offer the lowest possible base fare and monetize extras like baggage, seat selection, and onboard services.
Owned and operated under the parent company PLAY hf., the airline emerged from the ashes of WOW Air, though it’s a separate entity with a leaner approach to costs and operations. Its focus is on high aircraft utilization, direct online booking, and low operating costs, particularly by avoiding legacy airline structures.
In just a few years, Play has positioned itself as a transatlantic bridge between North America and Europe via Iceland.
Where Does Play Airlines Fly From and To?
Play’s primary hub is Keflavík International Airport (KEF), located just outside Reykjavík. From this strategic location, the airline connects travelers to both sides of the Atlantic.
European destinations include:
- London Stansted
- Berlin Brandenburg
- Paris Charles de Gaulle
- Copenhagen
- Dublin
- Amsterdam
North American destinations include:
- Boston Logan International
- New York Stewart International (SWF)
- Washington Dulles
- Toronto Pearson (starting 2025)
Play operates direct flights from these cities to Reykjavik, then connects them to other European or American destinations. It’s not a traditional hub-and-spoke model, but relies heavily on stopovers in Iceland.
Sample Route Table:
| Route Type | Example Routes | Frequency (2024) | Notes |
| Short-haul Europe | Reykjavik to London, Berlin | Daily | Consistent, high-demand routes |
| Long-haul N. America | Reykjavik to NY, Boston | 4–5x per week | Seasonal peaks in summer |
| Planned expansion | Reykjavik to Toronto, Miami | Expected 2025 | Based on demand forecasts |
How Cheap Are Flights on Play Airlines?
In my experience, Play Airlines can offer some of the cheapest fares across the Atlantic, sometimes as low as 39 euro for short-haul European routes and $129 for U.S. departures. But these are base fares and come with limitations.
What’s included in the base fare?
- One personal item (small backpack or handbag)
- No checked baggage
- No in-flight meal or drink
- No seat selection
What costs extra?
- Carry-on luggage: from 30 euro per flight segment
- Checked baggage: from 40 euro per bag
- Seat selection: 6–30 euro depending on the seat
- Snacks and beverages: all à la carte
Budget-conscious travelers can find great value, especially if they pack light and skip add-ons. Even with extras, Play often undercuts traditional airlines by 20–40%.
Sample One-Way Fares (2025)
| Route | Basic Fare( EUR) | Full Fare with Bags(EUR) | Comparable Full-Service Fare(EUR) |
| BOS – KEF | 120 | 190 | 350+ (Icelandair, Delta) |
| KEF – Berlin | 55 | 90 | 160+ (Lufthansa, SAS) |
| KEF – Paris | 65 | 105 | 180+ |
Best value is for carry-on-only travelers, especially those booking well in advance.
Baggage Policies: Strict but Transparent
| Baggage Type | Included in Basic? | Notes |
| Underseat Bag | Yes | Must fit under seat, 40x30x15 cm |
| Overhead Carry-On | No | 25–40 euros if purchased in advance |
| Checked Bag (20 kg) | No | 35–50 euros depending on route/time |
| Airport Bag Fees | Up to 70 euros per item | Much higher, avoid paying at airport |
Agents enforce limits tightly, especially on U.S.–Iceland and Iceland–Europe flights. Weigh your bag before arriving.
What Is the In-Flight Experience on Play Airlines?
I’ve flown both short- and long-haul with Play, and the in-flight experience is minimal but functional.
Seating and cabin comfort
Play uses Airbus A320neo and A321neo aircraft. Seat pitch is 28 to 30 inches, standard for low-cost airlines. Seats do not recline. Legroom is tight if you’re over 6 feet, but acceptable for flights under 4 hours. On transatlantic flights, I recommend paying extra for extra legroom.
Onboard services
- No in-flight entertainment or Wi-Fi
- No complimentary food or drinks
- Paid food options include sandwiches (6 euro), coffee (3 euro), soda (3 euro)
- Toilets and cabins were consistently clean
Cabin crew were professional, polite, and efficient across multiple flights. Their friendliness stood out, even under time pressure.
What Are Common Complaints and Praise for Play Airlines?
To give a balanced view, I analyzed over 500 user reviews from Skytrax, Trustpilot, and airline forums.
Summary of Passenger Feedback:
| Category | Positive Feedback | Complaints |
| Pricing | Very low base fares | Extra charges for everything |
| On-time record | 85% punctuality rate in 2023 | Delays during Icelandic winters |
| Service | Friendly, professional crew | No phone support, slow emails |
| Comfort | New, clean aircraft | Tight seats, no recline |
Airport Experience: How’s the KEF Hub?
Keflavik International Airport (KEF) is modern but small, and Play operates out of its low-cost terminal.
- No lounge access
- Fast security and short walking distances
- Limited food options, buy snacks before arriving
- Efficient transit for connecting flights under 90 minutes
Layovers in KEF are easy to manage. If you’re stopping over for 6+ hours, Reykjavik is only 45 minutes by shuttle.
Is Play Airlines Safe and Reliable?
Yes. Play Airlines is certified under the European Union Aviation Safety Agency (EASA) and meets all safety requirements.
Safety profile:
- Aircraft: Airbus A320neo and A321neo
- Average fleet age: Under 3 years (as of 2024)
- Safety incidents: None recorded since launch
- Compliance: Fully regulated under EASA and Icelandic Transport Authority
As someone who has flown them over 20 times, I’ve never had safety concerns on any route.
On-Time Performance and Reliability
Play has built a reputation for good punctuality and operational consistency, especially considering the tough Icelandic climate.
Performance Metrics (2024)
| Metric | Value |
| On-Time Arrival Rate | 83.9% (OAG) |
| Average Delay | 12 minutes |
| Cancellation Rate | 0.80% |
| Fleet Age | 2.5 years (very modern) |
On my flights, departures were on time and boarding was efficient. This reliability is a bright spot, especially for budget travelers on tight itineraries.
How Do You Book Flights with Play Airlines?
Play encourages travelers to book directly through their website (flyplay.com) or app. This is where you’ll find the lowest fares and best control over your booking.
Booking experience:
- Website: Clean, fast, and easy to use
- App: Simple but functional
- Check-in: Online, 24 hours before departure
- Boarding pass: Digital or printable
One issue to note:
Customer service is limited to chat or email. There’s no phone line, and response times can be slow during peak travel months.
Who Should Consider Flying with Play Airlines?
Play Airlines is ideal for:
- Solo travelers or couples with light luggage
- Students, digital nomads, and backpackers
- Budget-conscious tourists making short or transatlantic trips
Less ideal for:
- Families with young children or multiple bags
- Business travelers needing comfort, Wi-Fi, or flexibility
- Elderly passengers who need more support or service
The trade-off is simple: extreme affordability versus minimal comfort and service.
Play Airlines vs. Icelandair – What’s the Difference?
Both airlines are based in Reykjavík, but their models differ sharply.
| Feature | Play Airlines | Icelandair |
| Base Price | Lowest in market | Mid-range |
| Baggage Policy | Only personal item included | 1 carry-on or checked bag often |
| Seat Comfort | Tight, non-reclining seats | More spacious, reclinable seats |
| Onboard Services | None included | Meals, IFE, Wi-Fi available |
| Customer Support | Chat/email only | Phone + airport desks |
Play is the better choice if price is your priority. Icelandair offers more comfort and services at a higher price point.
Is Play Airlines Worth It?
Yes, if you’re focused on saving money and can travel light, Play Airlines is a smart option. I regularly fly them across Europe and the U.S. when fares drop under $150. But you must understand what you’re buying: minimal comfort, paid extras, and no frills.
If you’re traveling with a family, want a full-service experience, or need flexibility, consider other options. But for short-haul hops or bargain transatlantic trips, Play delivers excellent value for money with solid punctuality and safety.
Frequently Asked Questions
Does Play offer refunds or flexible tickets?
Only Flex fares allow changes. Basic fares are non-refundable and non-changeable.
Can I bring a carry-on bag?
Only a small underseat item is free. Overhead cabin bags must be purchased separately.
Is food included on Play flights?
No. All food and drinks must be purchased onboard or pre-ordered online.
Does Play offer Wi-Fi or entertainment?
No. Bring your own device and content.
Can I book stopovers in Iceland?
Yes. Play allows self-guided stopovers by booking separate legs (e.g., BOS–KEF, KEF–CDG).